As an Australian Privacy Principles (APP) Entity, T&O Consulting is committed to protecting the privacy of personal information, subject to the Privacy Act 1988 and the Privacy Amendment Act 2012.

For the purpose of facilitating energy contracts and performing other energy related services including sustainability reporting, feasibility studies and other reporting, T&O Consulting may collect the following information:

These details will be collected either via email, post or hand delivered only after a Consent Form has been sighted and signed by a person of authority.

This information may be made available to energy retailers and contractors for the sole purpose of satisfying necessary conditions for the facilitation of contracts or the implementation of energy related projects. Permission for this disclosure is sought through the Consent Form.

Personal Information is stored in secure files either digitally or physical or both. Digital files are only accessible by employees of T&O Consulting and physical files are stored in locked premises.

T&O Consulting may at times request further information to ensure that records are up to date.  Information that is no longer required will be confidentially destroyed. Unsolicited information that is necessary to perform our services will also be stored. Information that does not satisfy this condition will be destroyed.

T&O will follow reasonable steps to ensure that requests for access to Personal Information are provided only to authorized persons.

T&O Consulting accepts the requirement for client anonymity and the use of a pseudonym where lawful and practical.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us via mail at GPO Box 1964, Melbourne VIC 3001

For further information on the Privacy Act visit